IMUG Archives - InsuredMine CRM | Optimize and Grow Your Insurance Agency https://www.insuredmine.com/kbcategory/insuredmine-user-group/ Tue, 04 Jul 2023 11:11:00 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.2 https://www.insuredmine.com/wp-content/uploads/2021/07/favicon.ico IMUG Archives - InsuredMine CRM | Optimize and Grow Your Insurance Agency https://www.insuredmine.com/kbcategory/insuredmine-user-group/ 32 32 Boost your insurance business by integrating InsuredMine CRM with AMS https://www.insuredmine.com/knowledge-base/boost-your-insurance-business-by-integrating-insuredmine-crm-with-ams/ Fri, 19 Aug 2022 11:01:30 +0000 https://www.insuredmine.com/?post_type=knowledgebase&p=23113 Insurance CRM and AMS are tools that aid in the efficiency of insurance agencies. These insurance agency software packages include features that help agencies grow their businesses and achieve their objectives. Though insurance CRM and AMS provide similar benefits, understanding their differences can assist agencies in selecting a better system. So, what’s the difference between […]

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Insurance CRM and AMS are tools that aid in the efficiency of insurance agencies. These insurance agency software packages include features that help agencies grow their businesses and achieve their objectives. Though insurance CRM and AMS provide similar benefits, understanding their differences can assist agencies in selecting a better system.

So, what’s the difference between CRM and agency management insurance? The primary distinction between the two is that insurance CRM prioritizes client-agent relationships, whereas insurance agency management systems assist agents in organizing and managing their day-to-day activities.

AMS is for policy management and administrative policy tasks. CRM helps in customer communication, updates, and relationship building. So, both need to go hand in hand for better sales results.

Customer relationship management (CRM) is a strategy that insurance agencies use to increase their profits. The strategy works by analyzing critical client information so that employees can use it to their advantage. Many businesses use a CRM tool or software to implement this type of strategy.

The use of CRM software results in a more personalized interaction between the buyer and seller. It enables sellers to track their customers’ behavior and preferences by analyzing their various interactions. Businesses can use this strategy to provide better, more excellent customer service to existing customers while also attracting new customers. What was once a sales and marketing tool has evolved into a platform that assists employees in staying on track.

InsuredMine CRM integration with Insurance AMS

InsuredMine is integrated with almost all major Insurance AMS available in the market. Different Agency Management Systems have different architecture. However, InsuredMine has tried to align its architecture in such a way that it can fit with all the agency management systems that are integrated. So, you get all customer, contact, and dependent-related information under one roof. One can set automation for all three – customers, contacts, and dependents. So, all three can be covered for any sort of automated communication, such as an email campaign or bulk text.

There are different kinds of reports where you can group them by your agents, category, etc. to have a holistic overview of the agency business.

InsuredMine has Vertafore products which include – AMS360, QQCatalyst, Benefit Point, PL Rater, and Sagitta. AMS360 is composed of all customer-related information and within that, there are contacts and dependents. AMS 360 retrieves all policy-related information in InsuredMine. The policy page includes driver, house, and coverage details. For all contacts, you can access notes, tasks, and files in InsuredMine. QQ Catalyst has a different architecture all-together, however, all the contact information is mapped in InsuredMine.

InsuredMine & AMS360– 2-Way Integration – Real-Time Sync – Contacts, Task, Claim, Policy, Accounts, SMS

To explore this in more details, check out this knowledge base article: https://www.insuredmine.com/knowledge-base/ams360-integration/

Insuredmine & QQCatalyst- 2-Way Integration- Real-Time Sync- Email, Files, Activity, Policy, Contacts, Coverage, Driver, Vehicle, House

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/qq-catalyst-integration/

InsuredMine and Sagitta- 2-Way Integration- 2-3 Min Sync- Accounts, Contacts, And Policies

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/sync-of-accounts-contacts-and-policy-from-sagitta-to-insuredmine-and-vice-versa/

InsuredMine & Benefit Point- 2-Way Integration- Real-Time Sync- Policy Data

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/policy%e2%80%8c-%e2%80%8cmapping%e2%80%8c-%e2%80%8cfrom%e2%80%8c-%e2%80%8cinsuredmine%e2%80%8c-%e2%80%8cto%e2%80%8c-%e2%80%8cbenefit%e2%80%8c-%e2%80%8cpoint%e2%80%8c/

InsuredMine has real-time integration with NowCerts. So, as soon as a contact is registered in NowCerts, it will appear in InsuredMine. With NowCerts, InsuredMine is able to retrieve information on the insured along with all the contacts from NowCerts. 

InsuredMine & NowCerts– 2-Way Integration- Real-Time Sync- Notes, Tasks, Files, Email, SMS, Activity, Contacts, Policy, Coverage, Driver, Vehicle, House

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/nowcerts-for-insured-prospects-policy-and-integration/

HawkSoft & InsuredMine– 1-Way Integration- Real-Time Sync- Contact, Policy, Coverage, Driver, Vehicle, House.

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/hawksoft-integration/

InsuredMine and Epic– 1- Way Integration- Real-Time Sync- Contacts, Policy

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/search-by-ams-account-id-ams360-hawksoft-qq-catalyst-and-epic/

 

EZLynx to InsuredMine– 1-way sync- Book of Business

To explore this in more details, check out this knowledge base article:

https://www.insuredmine.com/knowledge-base/how-to-sync-your-ezlynx-book-of-business-into-the-insuredmine-portal/

The image below shows what all can be integrated between your AMS and InsuredMine CRM.

Note: The one marked with a cross sign, cannot be integrated. However, the primary reason for this is that the respective AMS does not have API capability. In case the API capability is increased it will have the functionality to be integrated well.

 To learn more about how InsuredMine is integrates smoothly with all major AMS watch our IMUG meet video.

 

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]]> Why are renewals so important for your insurance business? https://www.insuredmine.com/knowledge-base/why-are-renewals-so-important-for-your-insurance-business/ Tue, 09 Aug 2022 09:23:30 +0000 https://www.insuredmine.com/?post_type=knowledgebase&p=22812 As the insurance industry evolves, you’re focused on expanding your book of business by adding new customers and policies. These efforts are critical, but genuine growth is impossible without consistent insurance renewals and customer loyalty. Obtaining the largest share of the insurance market is impossible if your customers do not renew their policies. To improve […]

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As the insurance industry evolves, you’re focused on expanding your book of business by adding new customers and policies. These efforts are critical, but genuine growth is impossible without consistent insurance renewals and customer loyalty.

Obtaining the largest share of the insurance market is impossible if your customers do not renew their policies. To improve your renewal rates, you must first understand why customer retention is so important to your company and what you can do to increase customer loyalty.

According to HubSpot, the average insurance customer acquisition cost is among the most expensive industries for customer acquisition. That means that acquiring a single customer could cost your company hundreds of dollars in marketing, sales, and overhead. Given that the majority of insurance companies’ profit margins range from 3 to 10.5 percent, investing the majority of these margins in acquisitions is not sustainable. In the meantime, retention and servicing are not only less expensive than acquisition but also more profitable. A sustained 5% increase in retention can result in a double profit in as little as five years.

Keeping all these in mind, InsuredMine has always given immense priority to renewal and retention. That is why you get to access customized:

  • Renewal Pipeline

  • Renewal Automation

  • Opportunity section (X-date)

How do you make the best use of InsuredMine for the renewal of policies?

Renewal Pipeline– Check out the Pipeline settings where you can auto-create deal cards before the policy expiration date. By default, it shows 60 days, which you can change as required. It is important to separate your personal and commercial deal cards and pipelines as well. Pipelines allow you to search for duplicate deal cards and merge them. In addition, you can also track your active, inactive, and future policies. In your renewal pipeline, you will have the history of the premium amounts.

Renewal Automation– InsuredMine also provides features that you can use for renewals. There include labels, pre-set templates, automated workflows, renewal pipelines, and renewal task templates. This allows you to set up automation for the renewal pipeline or engagement.

Monoline Policies– You also have the opportunity to cross-sell or up-sell to your clients with a monoline policy.

User Experience

Damon Cook,  Agency Owner of TWFG Insurance Services

Damon Cook runs a one-man army show. For him, following up with existing clients for renewal was a major concern. His expectation from InsuredMine CRM is to automate the renewal process. Before InsuredMine, Damon used a spreadsheet system to manage all his leads. When a client was approaching his renewal date, he would call the client or leave a message. Then, after a couple of days, he would follow up with the client. This resulted in several lost communication. He wanted to streamline this process.

How is InsuredMine helping Damon manage his renewal business?

“InsuredMine saves me 3 hours a day. I am now spending 50/50 of my time servicing/new sales vs. 85/15 on servicing/new sales. The 3 hours I saved allows me to find new business.”

Damon made the best use of the renewal pipeline in InsuredMine CRM where he utilized automation to better manage his renewals. Let’s take a look at his process:

  1. A deal card is created 50 days prior to the renewal date

  2. Consecutive email communication is sent to the client 45 days and 30 days before the renewal, informing them he will looking into their policy

  3. Once reviewed, the contact will be marked with a label and further automation will be halted

  4. Once the deal matures, it will be marked as won or lost

Damon uses labels while the lead moves through several stages. For communication, he uses ringless voicemail, email, and text. With InsuredMine CRM, Damon is able to automate the same tasks, emails, text and scheduling for each renewal. He is able to track each account and what has occurred all within the platform. This helps him automate the entire renewal journey with efficient communication.

With an optimized and scaled renewal process, Damon is able to save more time and take a more customer-centric approach. This way, he can focus on other sales and marketing automation to deliver and measure value throughout the customer journey.

To learn more about how InsuredMine is helping hundreds of insurance agencies to increase their business through renewal watch our IMUG meet video: 

The post Why are renewals so important for your insurance business? appeared first on InsuredMine CRM | Optimize and Grow Your Insurance Agency.

]]> Manage your leads efficiently with InsuredMine CRM https://www.insuredmine.com/knowledge-base/manage-your-leads-efficiently-with-insuredmine-crm/ Tue, 09 Aug 2022 07:38:43 +0000 https://www.insuredmine.com/?post_type=knowledgebase&p=22801 For centuries, insurance companies have used various business tactics to generate leads. Today, these techniques are further refined, improved, automated, and incorporated into a CRM. Having the right Insurance-specific customer relationship management (CRM) software can significantly boost your customer experience. Through InsuredMine, you can maintain healthy and profitable business relationships. This goes for both, existing […]

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For centuries, insurance companies have used various business tactics to generate leads. Today, these techniques are further refined, improved, automated, and incorporated into a CRM. Having the right Insurance-specific customer relationship management (CRM) software can significantly boost your customer experience. Through InsuredMine, you can maintain healthy and profitable business relationships. This goes for both, existing clients and potential leads. CRM helps to track customer data and assists in better managing customer relationships. 

InsuredMine incorporates technology and strategies for effective lead generation and customer relationship management.

A CRM software enables you to streamline your lead management process. While utilizing a robust sales funnel, we ensure no leads fall through the cracks. When customer relationships and leads are nurtured at every step of the journey, this can contribute to some of the best sales opportunities.

According to a recent survey by Nucleus Research, the average return on technology investment for companies that use a CRM is $8.71 for every dollar spent.

AI-powered Insurance CRM 

Your physical and digital operations generate thousands of leads. Utilizing an efficient process can help you to track leads, analyze data, and determine priorities. InsuredMine uses artificial intelligence to analyze large amounts of data. With AI, you can receive quick results on any qualified leads. This will help you apply the best marketing strategy based on the characteristics of the lead and prevent you from wasting time focusing on the wrong leads. It will further help you to focus your efforts on the most promising potential. AI-powered CRMs also suggest marketing strategies for each lead to maximize conversions.

Additionally, InsuredMine reports and analytics provides you with predictive analysis. You can measure the current and historical data to analyze the leads for faster conversion. Using the reports and analytics can help you to target marketing efforts to the right people and businesses in return, boosting your conversion rates.

According to a recent survey of CRM users by Capterra, 47 percent believe CRM has a significant impact on customer retention. A similar percentage believe that CRM use has helped them increase customer satisfaction. 

 User Experience

Jeimy Ramirez- CEO, and Managing Partner of Insurance Goddess Inc. was facing a significant issue in keeping the data record up-to-date. Before using InsuredMine they were still juggling with the spreadsheets. Google Review was a struggle for them. Managing leads, and communicating with them was not organized at all.

How InsuredMine help her agency?

According to Jeimy,  InsuredMine has been a bundle of joy for her insurance agency. Her agency, Insurance Goddess Inc. does not use any Agency Management System. For her agency, the InsuredMine CRM has been supporting them in managing their insurance business as an AMS.

The InsuredMine platform allows for mobility and flexibility with its cloud-based model. It gives the Insurance Goddess Inc. the ability to store all their data in one central location and maintain record keeping. This provides all their agents easy access to the data from any location. Agents can share the data with each other and still maintain privacy as required.

In addition to providing mobility for Jeimy’s agency, using InsuredMine CRM has also allowed her agency to foster client engagement and drive productivity. The real-time view of the client’s account details has been constructive for her which yields updated information about the client. Through the engagement module, her team can maintain efficient client engagement through automations so they can reach out to customers and prospects at an ideal time. The ease of communication with clients and agents results in establishing a better relationship.

The team further uses email marketing to educate their clients with money-saving tips. Jeimy is happy as InsuredMine works as an all-in-one solution for her agency.

Here are some additional ways the InsuredMine CRM has helped Insurance Goddess Inc. increase efficiency:

Google Reviews– This has proved to be a good marketing opportunity as they can easily obtain reviews from the clients which further boosts their business. 

Dashboard & Reports– The dashboard and reports provides key performance indicators that help them have a monthly success ratio. 

Contacts by Location– The pictorial view of the map showing the location of the clients in the dashboard helps her identify and segment her customers so she can market her agency to the right target. 

Mode of Communications- The integrated telephone system and email connection have always made connecting clients easier. Drilling down contacts based on tags and line of business while sending marketing emails, and messages have made the overall marketing process efficient.

To learn more about how InsuredMine is helping hundreds of insurance agencies to multiply their sales watch our IMUG meet video.

 

 

 

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