Overview

We have introduced an enhancement that displays duplicate contact records in Contact360, Account360, and Deal Cards. Duplicate records are identified based on the contact’s email address or phone number (including business and other available contact numbers), allowing users to easily review and manage duplicate records.

Use Case: This enhancement helps users quickly identify duplicate contact records across Contact360, Account360, and Deal Cards. By reviewing and merging duplicate records when necessary, users can maintain accurate data and reduce duplicate entries across the system.

To view the enhancement:

• Navigate to Contacts.
• Click on a contact to view the contact 360.