InsuredMine | Optimize and Grow Your Insurance Agency

Accounts: Client Profile 360 is the management hub for each specific client account. It is the repository for client information and is used to identify opportunities, initiate tasks, and identify marketing efforts. There are seven tabs each with a different purpose as described below.

Account 360 (new UI)

The layout of Account 360 is made easier, now you can easily navigate to contacts, dependents and policies by switching the tabs.

Note: Dependents tab is only available for AMS360 users.

 

  • You can edit the account info by clicking on the edit icon.

  • You can view the Account details in the left panel which includes Account info, Email, Phone number, Address, Business Unit ( only for accounts in AMS360), X dates, tags

  • In each tab you will get the option to respectively add contact, dependent ( only for AMS 360 users) or policy.

 

Click on the 3 dots under settings icon to perform the following actions: edit, delta, assign single drip, add policy and add deal.

 
  • Contacts: All contacts and their details are added to this segment for each account. Multiple contacts including personal and business contacts are included in this segment for communication.

Enhancement!April 2021

Additional fields in Account and Handling in Upload

There are three new fields added in Account 360. The three fields are phone extension, fax, and website details.
To view and navigate to Contacts, select a contact and click to view the Account 360 section. Once you click on edit, you can view the added fields. In case if you’re adding a new account, you can also find the options there.
You will get the option while adding and editing the account details.
If you download the contact list or upload the contact data, you will see the fields related to the accounts in the csv or excel file format.
When downloading the csv file:
When downloading the csv file:

All columns or desired columns may not show up in the contacts section then you may have to add that to the column (if they exist) by selecting it from the Select Table Column icon.

Enhancement:  February 2021

How to adjust columns in table views?

  • Navigate to contacts
  • Select a contact to view account 360 of the contact
  • Select Table Column view just above Contact in the extreme right
  • Select the Table Columns that you want in the table column view.
  • You can change the position of the columns too. For that:

There are two ways to change the position of the columns. Either you drag and drop or click on move to position and select the order you want to place.

To drag and drop, select the column and drag it to the position you want.

To move the position:

  • Hover the cursor over the column which you want to move.
  • Click on the drop-down beside Move to Position.
  • Select the order as per your choice.
  • You can delete the columns by clicking on the cross sign
  • Click on Apply.

You will get a notification saying table columns saved successfully.

  • Overview – Provides details regarding specific contact in the Account, policy data, details of assets, and information about listed members in the family including their work history, education history, relationship with the user, etc. Notifications regarding renewals or meeting requests are also displayed in the overview tab.
  • Policy Info: This tab lists the carrier, coverage dates, and policy premiums (both written and annualized) of any applicable policies tied to that client. The Policy Info tab is broken down into two sections: Details for policies sold by your agency/agent that is InsuredMine’s customer; And data of policies that the app/website user has uploaded. All policy information, including the details of the user’s expired policies, is available here.

Enhancement:  January 2021

 Deals & Files in Account 360

Deals and files tab has been added in Account 360. The purpose of this enhancement is to help you track the deal cards and files added to all the contacts under one account. 

 

 

Logs for Contact and Account:

You can now access the Profile Logs to see a history of all changes and edits made to a profile.  Just click on the Profile Logs tab in Account 360.
Accounts data hierarchy: It is important to understand the data architecture and connections between multiple entities including – Producer, Accounts, Contacts, Policies, and more. The hierarchy mentioned below is a snapshot of how these entities are associated.

Accounts are mapped to a single Agent or Producer and each account can be a group, business entity, individual, or a combination of any of these. As it is important to associate accounts with a producer, it is equally important to have contacts in every account. There can be single or multiple contacts and policies are mapped to these contacts. Even when a policy is purchased by a business entity, it is usually an individual (contact) who is responsible for the purchase and maintenance of that policy. Therefore all policies are mapped to contacts. (Note – Policies are not mapped to account but they are mapped to contact).

Based on the above architecture – Client 360 view has been updated and now it will reflect all three tiers and policy information for each contact will now be dynamic based on the contact you select.

  • Once you click on any of the contact names in the contact list mentioned above it will dynamically update all tabs including an overview, policy info, documents, etc. associated with the referenced contact.
  • Since chat history, deal history, campaigns are all associated with a contact, thus selection of any contact will reflect all activities associated with that contact only including – send emails, schedule events, etc.

Enhancement:  June 2021

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