If you are unsure as to the terms of this Agreement, please do not proceed further and contact us at email@example.com.
PLEASE READ THE TERMS CONTAINED IN THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. PLEASE NOTE THAT THESE TERMS CONTAIN A BINDING AND MANDATORY ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS AND LIMITS REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.
Provision of Implementation Services:
InsuredMine will use commercially reasonable efforts to provide Customer the services described below under Implementation Services, and Customer shall pay InsuredMine the Implementation Fee in accordance with the terms herein.
Description of Implementation Services:
If your use of the Services exceeds the Service Capacity set forth in the Invoice or otherwise requires the payment of additional fees (per the terms of this Agreement), you shall be billed for such usage and you agree to pay the additional fees in the manner provided herein. InsuredMine reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term as set forth in the Invoice or the then-current renewal term, upon thirty (30) days prior notice to you (which may be sent by email). If you believe that InsuredMine has billed you incorrectly, you must contact InsuredMine no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to InsuredMine’s customer support department and emailed at firstname.lastname@example.org
InsuredMine may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by InsuredMine thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of the Services. You shall be responsible for all taxes associated with the Services other than U.S. taxes based on InsuredMine’s net income.
In the event that we modify the subscription fee in the future, we will communicate such modification to you as per the procedure detailed under Section 21 or as otherwise specified in another agreement between InsuredMine and you.
No advice or information, whether oral or written, obtained from us or through our Website, App, or Platform, will create any warranty or representation not expressly made herein.
InsuredMine’s Copyright Agent to receive DMCA Takedown Notices is Sneha Bhagat, at email@example.com orat InsuredMine Inc., Attn: DMCA Notice, 1900 Jay Ell Drive, Richardson, Texas 75081. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by InsuredMine in connection with the written notification and allegation of copyright infringement.
|#||Category: Crisis||Category: Critical||Category: Standard|
Services is inoperative or displays Errors that have a critical business impact and loss of business or service.
Services displays Errors that have significant business impact but does not cause loss of business or service.
Services displays Errors that have minimal business impact or minor loss of service.
|Response Objectives||1 hour response by phone or email||4 hours response by phone or email||1 Business Day respond by phone or email|
|Status Reporting Objectives||Daily||Daily||When scheduled for inclusion in Branded Software release|
|Resolution Objective||Same Day where commercially feasible, and 1 days otherwise||2 business days||Next product release|
|Resolution Deliverable||Hot-fix or workaround to be delivered to Customer||Hot-fix or workaround to be delivered to Customer||Release date for Upgrade release in which the error is solved (within 20 days)|
|Permanent||Next product point release||Next product point release||Next product major release|
|Resolution Objective||within 7 days||14 days||30 days|