Once mapped, the Customer Service Representative (CSR) will be visible on the main account details page in the mobile app.
Use Case: Easily access CSR details directly from your account’s main page on our mobile app for streamlined assistance.
To View the Enhancement:
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/04/07072655/image2-22-1024x488.png)
- Simply navigate to the Account 360 page in the app to view the CSRs assigned to the account. They will now be visible alongside other account details.
Mobile App:
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/04/07072753/image1-22.png)
- CSRs are now visible for the account within the mobile app.