You can notify your agents via email of all the incoming texts. To check the enhancement:
- Navigate to Pipelines
- Click on the 3 dot icon (action)
- Navigate to Settings
- Click on notification settings
- Slide the grey toggle button to allow the notifications for the incoming text via email.
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2021/03/05153709/image-20.png)
Enabling this feature, will help your agents to get an email notification on any incoming text.