You can set notifications for incoming text messages for a particular email id.Â
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Note: Only Admin can set this notification
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To view the enhancement:
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Navigate to Pipelines
Click on the three-dots icon and select Pipeline Settings
Click Notification Settings
Scroll down to Slide to enable the Incoming Text Notification
You can either select to notify the agent via email or can set an email address for the text notification.
Click on save
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You will get a confirmation message depending on the option you selected:
Navigate to text message and send a message to any of your contacts
email notification will be send on both, incoming and outgoing text messages
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