Incoming Text Notification forward to email

You can set notifications for incoming text messages for a particular email id. 

Note: Only Admin can set this notification

To view the enhancement:

• Navigate to Pipelines

• Click on the three-dots icon and select Pipeline Settings

• Click Notification Settings

• Scroll down to Slide to enable the Incoming Text Notification

• You can either select to notify the agent via email or can set an email address for the text notification.

• Click on save

• You will get a confirmation message depending on the option you selected:

• Navigate to text message and send a message to any of your contacts

• email notification will be send on both, incoming and outgoing text messages