Within the Text module, you can now streamline the interaction with the closed conversation. This feature facilitates the sending of text messages to closed conversations and offers a convenient way to decide whether to reopen a closed conversation.
Use Case: Simplifies the process of sending text messages to conversations that have been closed, presenting an efficient method for determining whether a closed conversation should be reopened.
Navigation:
- Navigate to the ‘Text Messages’ section.
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2.Choose the specific conversation you intend to close.
3.Click on ‘Close Conversation’.
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4.After the conversation is successfully closed, proceed to utilize the filter option and select ‘Closed Conversations’.
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Note: Should you choose to reopen a previously closed conversation and send a text within it, a popup will appear notifying you that the conversation was closed. The popup will offer the choice to reopen the conversation.
- By selecting ‘Yes’ in the popup, the conversation will transition from a closed state to an open state.
- Opting for ‘No’ will maintain the conversation’s closed status. Nevertheless, any text messages dispatched within this closed conversation will still be delivered.
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2023/09/05143434/image5-1024x465.png)