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Tags and Labels Restrictions for Agents

Now admin/ managers can restrict access to create tags or labels for their agents. 

To view the enhancement:

  • Navigate to Settings

  • Click on Restrictions

  • Move the toggle bar to allow or restrict access to create tags or labels for each agent.

Note: The agents for whom access will be restricted can only use the tags or labels that are already created.

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The agents who are not restricted can add, edit and delete labels and tags.

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For agents who are not granted access to tags and labels, they cannot add, edit or delete tags and labels.

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Now admin/ managers can restrict access to create tags or labels for their agents. 

To view the enhancement:

  • Navigate to Settings

  • Click on Restrictions

  • Move the toggle bar to allow or restrict access to create tags or labels for each agent.

Note: The agents for whom access will be restricted can only use the tags or labels that are already created.

/"/"

The agents who are not restricted can add, edit and delete labels and tags.

/"/"
/"/"

For agents who are not granted access to tags and labels, they cannot add, edit or delete tags and labels.

/"/"
/"/"

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