Description – This feature allows the agent to resend the eSignature document to the user whose email address was invalid/incorrect, So by this feature the agent will be able to see the status Undelivered in the eSignature module whose email address was invalid/incorrect. So the agents can re enter the correct email and can resend it to the user.
Navigation –
- Navigate to the eSignature module
- Upload a document for eSignature
- Add recipient invalid email address
- Add signature fieldÂ
- Send for eSignature
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- When an email address is invalid then the status will be Undelivered
- Then the agent will get an option to edit the email address and resend it.
![/"/"](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2023/08/05144025/image2-4.png)
- Once it has been resent the status will be changed from Undelivered to In process.
- User will receive the email for signing the document
- Once the user has signed the document then the status will be completed.
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After the status will be completed then in timeline the agents will be able to see all the details.
![/"/"](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2023/08/05144026/image1-4.png)