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Add, Edit, and Delete Comments to Notes for Hawksoft and Applied Epic

Update – Agents with Hawksoft and Applied Epic integrations can now add comments to the existing notes and edit and delete them accordingly.
Application – Agents may use the comments to track progress and share updates related to the same note in one thread.



  • Click on Notes and choose Add Comment.

  • Enter the comment and click Add to save the comment to the note.

  • You may edit or delete the comment from the edit/delete buttons, respectively.

Things to Note

  • The comments within the notes will be synced with HawkSoft.
  • Multiple comments added to a single note will appear in chronological order, with the latest comment at the top.
  • Both the admin and the agent who created the comment can edit and delete the comment.

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