- You can now upload bulk contact and assign the contacts to multiple agents at one time.
To view the enhancement:
- Select CSV/ Excel File
- Once the sample file is downloaded, click to open the file.
While you will be uploading the file, you need to fill in the agent name for each contact. You can assign multiple agents for contacts. In case if you do not assign agents, then, in that case, the contact will be assigned to the logged-in agent.
Enter the agents’ name separated by a common.
- Once you fill in the details, click here to rename the file as required.