configuration

Release Date: April 26, 2025​ With this latest enhancement, users must complete all mandatory fields before triggering a campaign when the communication mode is set

With the latest enhancement, agents can now map their cell phone numbers while creating and editing the user and can use Agent cell phone tags

Activity Sync Restrictions let AMS360 users control and customize activity syncing for improved workflow and compliance. Use Case: Make AMS360 work better for you by

If the admin wants to notify the CSR about any incoming text via email, they need to click on ‘Send Email Notification to the CSR’.