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Audio to text and summary using OpenAI for call recordings

We’ve implemented a functionality that converts call recordings into text and provides a summary. Once call recordings are saved, our system automatically transcribes the audio and generates a summary based on the conversation content.

Use Case: Automatically transcribe and summarize call recordings, boosting productivity and facilitating informed decision-making with ease.

To View the Enhancement:

  • Navigate to call logs.
  • From the transcribe tab, select the transcribed audio file.
  • You can view the transcribed audio-to-text, including the conversation summary.

Note: Please ensure that call recording should be enabled for agents to perform the aforementioned actions. -:

  • Navigate to Settings.
  • Click on “Update Twilio.”
  • Enable call recording settings for the specific agent.
  • After setting this up you will get a success message saying: Success Call recording settings updated successfully.

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