Release Date: 09/09/2026 This enhancement is available to Admins and Agents. Overview The Sort and Search enhancement improves how users interact with filters across multiple
A new feature has been introduced within the reports module, allowing users to filter their data based on CSR (Customer Service Representative) information. Use Case:
The latest update in Activity Reports introduces a new functionality enabling users to distinguish between Incoming and Outgoing calls. This feature empowers users to effortlessly