Manual Sync of Activities in AMS360
Now you can sync the activities of contact with AMS 360. The sync option can be either manual or automatic. To view the enhancement: Navigate
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Goal Settings (Activity)
In this article, you will learn: How to set new activity goals for the agents? How to edit the activity goals for the agents? How
Activities in Reports
In the report section, the Activity Reports tab is introduced. The Reports for the following activities will be available: Notes, Files, Emails, Calendar Events, Texts,
