Update – Setup holidays and pause any active engagements, stage automation, and SCDs during this time

Application – Avoid triggering automation when the agent is on holiday.

Process:

• Navigate to Settings and click on Holidays Setup

• Click on Add Holiday 

• The options on the screen are:
  • Select the Calendar icon to choose the dates of the holiday
  • Click on Add Date to add multiple holidays
  • Click on Save once done
  • To delete any saved holidays, click on the Delete icon

• All the saved holidays will be listed under Holidays Setup to view and edit