In this article, you will learn:
Whenever an email is sent through automation from a deal card, account 360, or contact 360 and is opened by the recipient, you will receive a tracking update that the recipient has opened the email.
How to view the open tracking in the deal card:
- Navigate to the deal card for which you have set the automation.
- In the tracking details section of the deal card, you will get the update once the email is opened by the recipient.
How to view the open tracking in contacts:
- Navigate to Contacts
- Click on the name to go to Contact 360.
- Go to Events
- Scroll down and click Emails as a filter (this is optional)
- You will see it here: