All information about Calling
Release Date: 10/23/2026 Â Overview The AI Voice Agent module has been enhanced to provide a more natural and confident voice experience and improve the
Release Date: 10/23/2026 Overview The newly introduced Customized Voicemail feature in InsuredMine allows agents to create personalized voicemail messages for incoming calls. Instead of relying
Release Date:- 17 February, 2026 We have introduced a new option, AI Voice Agent Call (IM), under the Call Log section in the Header module.
Release Date: April 26, 2025​ We’ve enhanced the calling section with a redesigned call popup UI. The number format in both incoming and outgoing call
With calling feature on our portal, you can now significantly boost customer engagement by managing all your voice communications directly at your fingertips. This powerful
Earlier, all incoming and outgoing calls were displayed together. Now, we’ve organized them into separate pages, allowing you to view incoming and outgoing calls sequentially.
We’ve implemented a functionality that converts call recordings into text and provides a summary. Once call recordings are saved, our system automatically transcribes the audio
In this article you will learn: How to connect your InsuredMine account with RingCentral? ​ Ringcentral is the smart calling tool that allows agents to
In this article you will learn: How can I confirm my RIngCentral account is connected with InsuredMine? How to view the call log? How to
Only for Beta users! If you get a call on your phone, when you are busy or not available it will send a voicemail saying
 You can use alternative phone numbers inside InsuredMine by masking the number with your Twilio phone. Meaning if you add your cell number as a
In this article, you will learn: To setup integrations: How to send Ringless voicemail drop messages manually How to send voicedrop via Workflow To track
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