NPS
The InsuredMine Blog
The Gap used to cost millions to close. Now it’s closing on its own.
A client calls about a small change — nothing that seems worth a formal note, so it doesn’t get one. It lives in a producer’s
September 3, 2026
5 Questions to Ask Before You Trust a CRM With Applied Epic
The demo will look perfect. These five questions tell you what happens after it. A driver gets added to a policy over the phone. Twenty
September 1, 2026
The Record Is Whole. Now Something Has to Act On It.
Friday 28th, 4:45 p.m. A producer stops at the doorway, half in and half out. He mentions, almost as an aside, that he hasn’t heard
August 27, 2026
“We Couldn’t Go Back”: Three Years on InsuredMine + Applied Epic, With Zero Double Entry
Three years running InsuredMine on top of Applied Epic — what it’s like once the gap between your CRM and your AMS simply closes. /*!
August 25, 2026
If CRM Is the Answer, What Is the Question?
Search answers the question you knew enough to ask. Intelligence identifies the question you didn’t know you needed to ask. That distinction is going to
August 20, 2026
The GOAT Walks. Your AI Strategy Should Too.
For most of any match, the best soccer player in the world is barely moving. That is not laziness — it is the whole strategy,
August 20, 2026
The AI Gold Rush Is Turning Technology Companies into Feature Factories
Everyone is building. Everyone is shipping. But how much of it will still matter next year? I recently asked our product and engineering team
August 20, 2026
Insurance Is a Relationship Business. AI Just Changed What That Means.
It is 2:14 AM. I should be asleep. Instead, I am staring at AI adoption curves in insurance, and one thought will not leave me
August 14, 2026
The Epic Upgrade That Takes a Minute, Not a Migration
Closing the gap used to sound like a six-month project. Our latest upgrades make it a setting you turn on. We’ve spent a few
August 11, 2026
Your Producer Logged the Call. Did Epic Ever Hear About It?
A single day’s activity, and the people on the other end of it. “Can you remind me what we talked about last week?” It’s a
August 5, 2026
The Money Nobody Saw Leave
The most expensive problems are invisible too No one sends an invoice for a client who felt forgotten. If you caught our Applied Epic numbers
July 31, 2026
We Are Probably Underestimating What AI Will Look Like in 2028
And the reason has less to do with AI than with how humans imagine the future. Try a small thought experiment. Go back exactly two
July 31, 2026
