Want to remove or add a user? Know how by checking out this KB article: https://www.insuredmine.com/knowledge-base/user-management/

Please follow the knowledge base article below.
https://www.insuredmine.com/knowledge-base/how-do-i-change-my-password-in-insuredmine/

Please follow the knowledge base article below. https://insuredmine.com/knowledge-base/reset-password/

Insuredmine is optimized for a 13″ display. It can be used on a smaller screen, though you will encounter more need to pinch & zoom. Supported browsers include the most up to date versions of:

Microsoft Edge
Google Chrome
Mozilla Firefox
Safari
Internet Connection

It is imperative that you maintain a constant connection to the internet while working in Insuredmine. Data loss can occur if you have a spotty connection. Monitor the speed and strength of your internet connection by running a Speed Test every so often.

If you have just made a change to your Insuredmine forms or pages and are not seeing it take effect, your browser is most likely displaying a cached version of the page. Try clearing your browser cache. Here are instructions for a few common browsers. 

Edge
Chrome
Firefox

If your browser is not listed, refer to your internet browser’s support page for specific instructions.

* Never operate Insuredmine in multiple tabs while in the same browser session. Doing so can generate errors and result in data loss.

* When editing anything in Insuredmine, it is best to finish the task before walking away for long periods of time.

* Insuredmine will time out after 40 minutes of idle activity and any work done in edit mode will be lost. 

* Do not use your browser back/forward buttons during data entry in Insuredmine. This can generate errors and result in data loss.

* Disable your web browser pop-up blocker.